<%@LANGUAGE="JAVASCRIPT" CODEPAGE="1252"%> Rag-Z Gazoo FAQ
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MAKING A CREDIT CARD PURCHASE USING SECURE PAYMENT PROCESSING
CONTACT INFORMATION
RAG-Z GAZOO GUARANTEE
BUYING ITEMS AS A GIFT
DELIVERY TIME
INSTRUCTIONS ON HOW TO APPLY TEMPORARY TATTOOS
INSTRUCTIONS ON HOW TO REMOVE TEMPORARY TATTOOS
INSTRUCTIONS ON HOW TO APPLY STICKERS
PRIVACY POLICY
HOW SSL SECURES PAYMENT TRANSACTIONS AND PERSONAL INFORMATION
RETURN POLICY
HOW TO MAKE WHOLESALE OR CUSTOM ORDER REQUEST
SALES TAX POLICY

 

MAKING A CREDIT CARD PURCHASE USING SECURE PAYMENT PROCESSING:
Anytime you add an item to the shopping cart, your browser will pop-up a secure 128-bit SSL encryted Pay Pal shopping cart page with your purchase details (a continue shopping and checkout icon will also appear at right-side off the page - for details on SSL).  

Once you have finished shopping, simply click on the checkout button to begin the checkout and payment process.  Your browser will automatically navigate to a secure Pay Pal payment transaction processing page and, if you already have a Pay Pal account, simply enter you Pay Pal account login information to complete the payment process using that account.

If you do not have a Pay Pal account you can still enter your name (exactly as it appears on your credit card) and create an account later. Complete the process by filling out your credit card billing address, as it appears on your credit card statement. Please include your phone number and an e-mail address so we can send you a confirmation email for your order. Also be sure to include details about a request for EXPRESS SHIPPING in the "Express Shipping Request" box, located at the bottom of the billing page. Any and all the information we receive is strictly confidential (please, check out our Privacy Policy).

Once you have entered all the information requested on the payment page, click on the checkout button to finalize your order.  A confirmation email will be immediately sent to your email address with all the specifics for the sale, shipping and payment amount.  If you have any questions or encounter a problems, please be sure to contact us by phone, fax or email.


  CONTACT INFORMATION:
If for any reason you would like to contact us, please use the following options.
1. e-mail us at: info@ragzgazoo.com (or just click on the spinning envelope icon)
2. Phone: 858-566-9878
3. Send us correspondence using"traditional mail" write us at :

 
Rag-Z Gazoo Design Wurks
P.O. Box 26040
San Diego, CA. 92196

Fax: 858-566-9878

 
  RAG-Z GAZOO GUARANTEE:
We strive to give you the best with your purchase. At Rag-Z Gazoo, we use high quality materials and if for any reason you are not 100% satisfied, we will refund the full purchase price, or exchange your purchase for the same item or one of similar value.
( Please see our Return Policy)


 
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  BUYING ITEMS AS A GIFT:
If buying as a gift, we will ship it directly to the lucky dog and inform the recipient who sent it, but please have the correct shipping information, we cannot be held responsible if we have received the wrong address.


  DELIVERY TIME
Within the continental U.S., all items are shipped via the US Postal Service. Please, e-mail, or phone us for Express shipping options and we will accommodate you as best we can.
Click on the following text for details on Shipping and Delivery options.


  INSTRUCTIONS ON HOW TO APPLY TEMPORARY TATTOOS:

  1. Skin should be clean & free of oils, hair and makeup (note: each individual tattoo has instructions on how to apply the tattoo, written on the back).
  2. Remove clear, protective top sheet.
  3. Press tattoo firmly onto clean, dry skin with design facing down.
  4. Hold wet cloth against back of tattoo, press down and make sure to wet it thoroughly.
  5. Wait 30 seconds (don’t hurry). Peel off paper backing.
  6. Gently rinse image with water for best effect.
  7. Longevity of tattoo depends on location, how many times it’s washed, if it is being rubbed by clothing.
 
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  INSTRUCTIONS ON HOW TO REMOVE TEMPORARY TATTOOS:
 
  1. Saturate tattoo with household rubbing alcohol or baby oil.
  2. Allow the rubbing alchohol or oil to set-in for 10 seconds or more.
  3. Gently rub away tattoo with cotton ball.

Warning!  Do not apply tattoos to sensitive skin or near eyes.

   

INTRODUCTION TO INSTRUCTIONS ON HOW TO APPLY VINYL STICKERS:
If you are not familiar with decals or the application of them, it is highly recommended that you read instructions thoroughly. It is not a difficult process, but if you have never done it before, and you want great results, go over the instructions a couple of times, this will help. Go to our How To section for complete details.

 
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  PRIVACY POLICY:
Please be assured that Rag-Z Gazoo will NOT share or sell your information with a third party. If you have any concerns in this regard, please e-mail us at info@ragzgazoo.com with your question and we will answer it for you.


 
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HOW SSL SECURES PAYMENT TRANSACTIONS AND PERSONAL INFORMATION:
Rag-Z Gazoo has security measures in place to protect your privacy and to secure any financial information you submit as a customers. Every time you submit a transactions with your credit card number, name, address or any other personal information the link between your computer and Rag-Z Gazoo systems are encrypted using a 128-bit SSL connection. 

What is SSL?
SSL (Secure Socket Layering), an Internet protocol, is a set of specifications that allow two applications to communication with each other via the Internet, in a secure environment. SSL allows a web browser and a client to authenticate the existence and identity of a website using digital keys and certificates. It also allows for all information that it sends to be encrypted, ensuring that information cannot be used if intercepted or stolen while in transit. SSL is an important component of all e-commerce related transactions since it ensures your personal and credit card information is never compromised during the transaction.

How does SSL work?
SSL works on the basis of two keys, a private and a public key, known as a 'keypair'. When you request an SSL session to a server, the client browser will negotiate a 'SSL Handshake' with that server. The client browser then creates a third unique key, known as the Pre Master Secret Key, which is encrypted using the public key (included in the certificate) and sent to the server. The server then decrypts the session key with the private key, and both then create the final Master Secret Key, which will be used for this session only. In a nutshell, the client uses the public key to authenticate the signature made by a private key.

How do you know whether a website is secure?
In order to create an SSL session, a user clicks on an html link to a domain using https:// - make it a habit to check the URL or page name in your web browser's address box when entering personal or financial information.  The Rag-Z Gazoo site, uses SSL any time you access the Pay Pal shopping cart or payment page and any time you enter any information using the Pay Pal payment page.  Therefore, a secure https:// link is always encrypting the communication between our site and a client browser. The client browser also verifies any information contained in the certificate. The client browser checks that the Certification Authority (CA - e.g. Thawte) is a trusted CA by verifying the signature on that server certificate. You can view our certificate details by double-clicking on the yellow "padlock" icon at the bottom right-hand corner of a Pay Pal web page.


 
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  RETURN POLICY:
Rag-Z Gazoo trys very hard to insure your satisfaction, but if you are not 100% satisfied and you should need to return an item to us, please read the following instructions to make your transaction as smooth as possible.
  1. All returns must be made within 10 days of receiving order.
  2. Item(s) have to be in clean, and in unused condition.
  3. Enclose copy of invoice and credit card information inside package, so we can either exchange your item, or make sure to credit your account.
  4. Your account will be credited as soon as we receive your return and determine that it
    is in good condition. Sorry, we can not credit shipping charges.
  5. Please let us know why you are returning item so that we can correct any problems that we are not aware of.
  6. Return Address:
    Rag-Z Gazoo Design Wurks
    P.O. Box 26040
    San Diego, CA. 92196
  HOW TO MAKE WHOLESALE OR CUSTOM ORDER REQUEST:
Rag-Z Gazoo accepts requests for wholesale orders or custom design orders.  To submit your request, please use the FEEDBACK page . Once you are on the feedback page, check the "Request Custom Design Work" button. Then enter details about your request in the comments or suggestions section.  Please, be sure to include your mailing address or phone number so we can contact you about the request (click on Feedback to view this page).


  SALES TAX POLICY:
Orders shipped within the state of California are subject to a 7.75% sales tax which will be automatically added to your purchase. Orders sent outside of California are not subject to sales tax.


 
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